Refund policy

Returns Policy

At Ivy Glorè Hair Collection, we want you to love your purchase. If you need to return an item, we’ve made the process as easy as possible:

Return Window

- You have 14 days from the date of delivery to return any unused, unopened, and undamaged products. Items must be in their original packaging with all tags and seals intact.

How to Return

- Royal Mail Tracked Returns®

We offer a hassle-free returns process. You can return your items using Royal Mail Tracked Returns® with proof of posting and end-to-end tracking.

- Free Collection

Schedule a free collection from your doorstep, workplace, or a nominated Safeplace.

- Drop-Off Options

Alternatively, drop off your return at thousands of locations across the UK, including parcel lockers, Post Offices, and 24/7 Parcel Postboxes.

- Printer-Free Returns

No printer? No problem! When you choose our Parcel Collect option, our posties can bring the label to you, making the process even easier. You can also print a return label in-store at any Post Office or Collect+ point by simply scanning a QR code.

Refunds

- Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Exchanges

- Unfortunately, we do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.

Non-Returnable Items

- For hygiene reasons, we cannot accept returns of any used, opened, or altered hair products. This includes wigs, extensions, and other hair accessories once they have been removed from their original packaging.

Need Help?

- If you have any questions or need assistance with your return, please contact our customer service team at help@ivygalore.com.